Support Options
Plutus takes a unique approach to consulting, implementations, and ongoing support by allowing customers to customize a specific plan that works for your organization.
See the services Plutus provides to customers and personalize your selection to meet your individual needs.
Standard Support Packages
We offer a wide range of services to meet every type of business. You can add on any of these additional support options to your consulting plan.
Unlimited Resource Support
We employ a variety of individuals who each come with a different set of skills, enterprise, and knowledge. These different resources are all available to you as a valued client. Learn more about what unlimited access to each support individual means for you.
Salesforce Admin Support
Clients with unlimited Salesforce admin support will receive help with responding to tickets, creating new fields, modifying page layouts, creating declarative process automations, and troubleshooting issues and bugs.
Business Analyst Support
Clients with unlimited business analyst support will receive assistance as they conduct discovery meetings, define requirements, design wireframes, and build more complex automations. Many groups will require this package to get started.
Developer Support
Almost all maintenance activities can be conducted by a Salesforce Administrator. However, if we need to maintain custom code in your environment or troubleshoot products installed in your environment, we may find it necessary to route tickets to a developer.
Advisor Meeting Frequency
Every client is assigned an Advisor who is knowledgeable about the nonprofit/association industry. You will meet regularly with them to receive updates on our work and for them to be able to gain institutional knowledge about your organization and for you to provide feedback. We find this add-on helps ensure that we are able to provide personalized advice that is truly valuable to you, and this guarantees that you have an advocate on our team to communicate work that should be prioritized.
Upgrade Support
As Salesforce and Fonteva continue to expand and improve, upgrades may occasionally be required. With Upgrade Support included in your support plan, you can guarantee that your system is at the most current state possible.
