Work with Us
Plutus is always looking for skilled and enthusiastic new team members.
Job Description
Basic Overview
We are looking for a system administrator to support our clients' Salesforce environments. This entry to mid-level role is fully remote and operates on EST.
Roles and Responsibilities
- Support daily activities related to production operations and support of the client’s salesforce environment
- Escalation of urgent problems requiring more in-depth knowledge to appropriate internal resources
- Effectively collaborate with other members of the team and their internal and external customers
- Deploy and decommission environments for hosted applications following established processes and procedures
- Monitor system and application performance to detect errors, apply testing procedures/methodologies (e.g. diagnostic/monitoring software), and provide interpretation of data
- Resolve incidents, issues, and problems, alone and through collaboration with other members of the Salesforce support team
- Ensure all production incidents are recorded in a timely and accurately
- Provide on-call support as scheduled per the client’s acquisition
- Assist with support documentation and provide input into standard operation procedures; communicate state of production to upper management
- Responsible for hands-on configuration, administration, and technical support for cloud-based and on-premise solutions
- Develop 3rd party integration patterns
Qualifications
- 1+ years of experience as a system administrator in a high-growth company
- 1+ years of Salesforce experience, specifically Salesforce.org , and Communities
- Preferred Salesforce Administrator certification
- Effective interpersonal skills, as well as excellent written and verbal communication
- Ability to work independently and in a team environment
- Ability to work under time pressures while maintaining a customer service attitude
- Ability to troubleshoot, reproduce, and solve challenging issues for large-scale applications
- Strong communication and presentation skills, with the ability to explain technical details to a range of stakeholders
Applicants Only (No Recruiters or Staffing Agencies)
Job Description
Basic Overview
We are looking for a business analyst to join our team and guide businesses toward providing the best solutions via Salesforce for our clients. This entry to mid-level role is fully remote and operates on EST.
Roles and Responsibilities
- You will be a member of the team responsible for managing the lifecycle of projects in our business system environments
- Partner with the business to understand their business processes, prioritize information needs, and translate business requirements into system solutions through interviews, workshops, and/or existing systems documentation, workflows, and procedures
- Consult with business and IT partners to strategize, plan, and implement needed projects within the designated time and budget constraints
- Document business processes, requirements, and solution designs for Salesforce platform
- Serves as primary liaison between IT and business stakeholders to ensure that all involved work together to attain the best results
- Lead and manage projects from the discovery phase through User Acceptance Testing (UAT) and go-live
- Participate in the development of training, implementation, and support of system requirements
Qualifications
- 3+ years of experience as business analyst in high-growth company
- 3+ years of Salesforce experience, specifically Salesforce.org and Communities
- Highly preferred Salesforce Administrator certification
- Understanding of Salesforce capabilities and constraints, best practices, and the ability to communicate those technical details to key stakeholders
- Effective interpersonal skills, as well as excellent written and verbal communication and presentation skills
- Ability to work under time pressures while maintaining a customer service attitude
Applicants Only (No Recruiters or Staffing Agencies)
Plutus Careers FAQs
Got a question? We’re here to help.
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Where would I be working?
Plutus is a completely remote company allowing all of our team members the ease and flexibility of working remotely from home.
We have employees based all across the U.S. in 10 different states working EST hours.
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Do you provide office equipment?
Since Plutus is a fully remote company, we provide the necessary computers and subscriptions needed for all of our employees to work comfortably and effectively.
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What are employee benefits?
Plutus offers employees medical, dental, vision, and retirement benefits.
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What does employee time off look like?
Plutus provides 10 days of PTO per year in addition to national holidays. We also provide unlimited sick days.
